Terms of Service

Last updated: September 2026

1. Nature of Services

We provide specialised business-to-business (B2B) database reactivation workflows, automated SMS appointment dispatch systems, and sales lead qualification frameworks for commercial direct sales organisations.

2. Client Warranties & Data Ownership

The client explicitly warrants that all historical contact data, telephone records, and customer lists supplied for campaign deployment have been obtained lawfully in compliance with the Data Protection Act 2018 and UK GDPR regulations. The client retains full ownership, title, and proprietary rights over all customer records provided.

3. Compliance & Carrier Guidelines

All messaging sequences engineered through our platform strictly enforce carrier throughput restrictions, legitimate sender identification, and automated opt-out execution (immediate suppression upon receipt of keywords such as STOP).

4. Performance & Disclaimers

Response rates, appointment conversion, and sat ratios naturally fluctuate based on the age of the records, historical lead source quality, and past brand interaction. Whilst our workflows are optimised for maximum engagement, no specific volume of concluded sales or commercial revenue is guaranteed beyond the agreed system deployment specifications.

5. Limitation of Liability

In no event shall we be liable for indirect, consequential, or operational losses arising from carrier-level delivery delays, network outages, or third-party telecoms infrastructure interruptions outside our direct control.